Legal

Terms of Service

Last updated: March 26, 2026

These Terms of Service (“Terms”) govern your use of the Frontara platform and services. By signing up or using Frontara, you agree to these Terms.

1. What Frontara Provides

Frontara is an AI-powered receptionist service for local businesses such as dance studios, fitness centres, clinics, and similar establishments. The service includes:

  • AI phone answering and call handling
  • Automated booking and scheduling via voice and SMS
  • Call logging, transcription, and summaries
  • An owner dashboard for managing your business
  • Customer and parent portals
  • SMS notifications and booking confirmations

2. Subscription & Billing

Frontara is offered as a monthly subscription at $199 CAD/month per studio location. You may cancel at any time. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial months.

3. AI Disclaimer

Frontara uses artificial intelligence to handle calls and bookings. While we strive for accuracy, the AI may occasionally make errors, misunderstand callers, or provide incorrect information. Frontara is not a substitute for human staff. We are not liable for missed calls, incorrect bookings, or any decisions made based on AI-generated responses.

You are responsible for reviewing bookings, call summaries, and other AI-generated content for accuracy.

4. Your Data

You own your business data, customer records, and booking information. Frontara processes this data solely to provide the service. We do not sell your data. See our Privacy Policy for full details on how we handle data.

5. Acceptable Use

Each subscription covers one studio or business location. You agree not to:

  • Use the service for illegal, abusive, or fraudulent purposes
  • Attempt to reverse-engineer or abuse the AI system
  • Share your account credentials with unauthorized parties
  • Use Frontara to make unsolicited calls or send spam messages

6. Uptime & Availability

We aim to keep Frontara available 24/7 but do not guarantee uninterrupted service. We may perform maintenance or experience outages from time to time. We provide the service on a best-effort basis with no formal SLA.

7. Limitation of Liability

To the maximum extent permitted by law, Frontara's total liability to you for any claims arising from or related to the service is limited to the fees you paid in the three (3) months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

8. Termination

Either party may terminate the subscription with 30 days' notice. Upon termination, you may request an export of your data. We will retain your data for 90 days after cancellation, after which it will be permanently deleted.

We reserve the right to suspend or terminate your account immediately if you violate these Terms.

9. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the dashboard. Continued use of Frontara after changes constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada. Any disputes will be resolved in the courts of Ontario.

11. Contact

Questions about these Terms? Reach us at support@frontara.ca